Privacy Policy

This policy covers information collected through our website contact and demo forms (name, organisation, email, phone and message), which we use only to respond to your enquiry. The sections below describe the FleetIQ app in detail; BusTrack is covered by the same principles.

CNV Logic Systems (“we”, “our”, or “us”), registered in Lucknow, Uttar Pradesh, India, operates this website and the RADIQ products FleetIQ, BusTrack and (upcoming) Care. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you use this website, the FleetIQ and BusTrack mobile applications (“Apps”) and related services.

By using the Apps you agree to this Policy. If you do not agree, please do not use the Apps.

1. Information We Collect

a) Account information

• Name, email address, mobile number, and company or fleet name
• Password and an optional app PIN for quick login (used only to sign you in)

b) Vehicle and driver information you add

• Vehicle registration number, vehicle type and category, speed limit, and the IMEI of the GPS device installed in the vehicle
• Driver name and driver mobile number, if you choose to enter them

c) Vehicle tracking data

• Location, speed, direction, ignition status, odometer, AC status, and other signals reported by the GPS tracking device installed in your vehicle
• Trips, stops, route history, geofence entries and exits, alerts (such as overspeed, ignition, parking and tow alerts), reports, and driver score calculated from this data

FleetIQ does not collect the location of your phone. Location shown in the Apps comes from the tracking device in your vehicle.

d) Documents, photos and maintenance records

• Vehicle documents you upload (for example RC, insurance, PUC, permit, fitness or tax papers) and their expiry dates
• Maintenance reminders and service records you add
• Photos or screenshots you choose to upload, such as a UPI payment receipt

The Apps asks for camera or photo access only when you choose to take or pick a picture.

e) Payment information

• Subscription and add-on orders, amounts, coupon codes used, payment status, receipts and invoices
• For UPI payments: the UTR / transaction reference and the receipt image you submit
• Online payments are processed by Razorpay. We do not receive or store your card, net-banking or UPI PIN details.

f) Device and diagnostic information

• Push notification token, device platform (Android/iOS), device model, operating system version and app version
• Crash reports and diagnostic logs (via Firebase Crashlytics), used only to find and fix problems

2. How We Use Your Information

• To sign you in and keep your account secure
• To show live vehicle location, route replay, trips, reports and driver scores
• To send push notifications for alerts, payment confirmations, document expiry and maintenance reminders
• To process subscription renewals and add-on purchases, and to issue receipts
• To provide customer support
• To maintain, secure and improve the Apps
• To meet legal, tax and accounting obligations

We do not use your data for advertising, and the Apps does not show ads.

3. Sharing Your Information

We do not sell your personal data. We share information only as described below:

• Your authorised dealer or partner who installed your tracking device and manages your subscription. They can see your account, vehicles, device status, subscription and payment status. Subscription renewals are paid to them.
• Razorpay, to process online payments
• Google: Firebase Cloud Messaging (push notifications), Firebase Crashlytics (crash reports), and Google Maps Platform (maps, Street View and address lookup)
• Our cloud hosting provider, which stores and processes data on our behalf
• People you share a live-tracking link with. Anyone who has a link you create can see that one vehicle’s live location until the link expires or you revoke it in the Apps.
• Authorities, when required by law or to protect the rights and safety of our users or the public

These providers process data under their own privacy policies and only for the purposes above.

4. Data Retention

We keep your account, vehicle and tracking data for as long as your account is active, so that history, replay and reports remain available. Payment records and invoices are kept for the period required by Indian tax and accounting laws. Crash reports are kept only as long as needed to fix problems.

5. Deleting Your Account and Data

You can ask us to delete your FleetIQ account and the personal data linked to it at any time:

1. Email [email protected] from the email address registered on your account, with the subject “Delete my FleetIQ account”, and include your registered mobile number.
2. We may contact you to verify the request.
3. We will delete your account, vehicles, tracking history, documents, maintenance records and device tokens within 30 days.

Payment records and invoices that we must keep by law are retained for the legally required period and then deleted. Deleting your account does not cancel any amount already paid.

6. Security

All data between the Apps and our servers is sent over encrypted HTTPS connections. Login tokens are stored in your device’s secure storage. Access to customer data is restricted to authorised personnel. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

7. Children’s Privacy

FleetIQ is a business tool meant for vehicle owners and fleet operators aged 18 or older. It is not directed at children, and we do not knowingly collect personal data from anyone under 18.

8. Your Rights & Deleting Some of Your Data

You can ask us to delete specific data without deleting your account — for example uploaded documents or photos, maintenance records, driver details, or tracking history for a vehicle or date range. Email [email protected] from your registered email with the subject “Delete my FleetIQ data”, your registered mobile number, and what you want deleted. We will confirm and delete it within 30 days. Payment records required by law are kept for the legal retention period. You can also delete documents and maintenance reminders yourself in the Apps.

You may request access to, correction of, or deletion of your personal data, or withdraw consent, by writing to [email protected]. You can turn off push notifications at any time in your phone’s settings. We will respond within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it last changed. We will notify you of significant changes through the Apps or by email.

10. Contact Us

CNV Logic Systems
Kh No 1617, Shiddhi Vinayak Colony, Ground Floor, Haibatmau Mawai, Lucknow – 226025, Uttar Pradesh, India
Email: [email protected]
Phone: +91 85860 79858